Shipping policy

Shipping & Delivery Policy

1. Shipping Coverage

We currently ship orders within Palestine.
International or cross-border shipping may be available in certain cases and will be clearly indicated during checkout.

Any shipping limitations (restricted areas, expected delays, or special conditions) will be disclosed to the customer before completing the order.

2. Order Processing Time

  • Orders are processed within 1–3 business days after payment confirmation, unless otherwise stated on the product page.

  • Business days exclude weekends and official public holidays.

3. Delivery Time

  • Delivery times vary depending on the destination and the shipping provider.

  • Estimated delivery time within Palestine: 2–5 business days after order processing.

  • Delivery times are estimates and not guaranteed in cases of circumstances beyond our control, including road closures, security conditions, customs procedures, or force majeure events.

4. Shipping Fees

  • Shipping fees are calculated and displayed clearly to the customer before order confirmation.

  • Shipping costs may vary based on:

    • Delivery location

    • Order weight or size

    • Selected shipping provider

5. Shipping Providers

Orders are delivered through approved local shipping companies.
While we are not responsible for delays caused by the shipping provider, we will assist customers in tracking and resolving delivery issues whenever possible.

6. Delivery & Recipient Responsibility

  • Customers are responsible for providing accurate and complete shipping information (full name, phone number, and delivery address).

  • If delivery fails due to incorrect information or lack of response from the recipient, the order may be:

    • Cancelled, or

    • Re-shipped at the customer’s expense.

7. Damaged or Lost Shipments

  • If an order arrives damaged, incomplete, or lost, the customer must contact us within 48 hours of delivery and provide clear photographic evidence where applicable.

  • Such cases will be handled in accordance with our Return & Refund Policy.

8. Tracking & Communication

  • A tracking number may be provided when available.

  • Customer communication is handled through the contact details listed on the Contact Us page or via the official contact form on the website.

9. Force Majeure

We shall not be held liable for any delay or failure to deliver caused by circumstances beyond our reasonable control, including but not limited to:

  • Security or political conditions

  • Road closures

  • Natural disasters

  • Governmental or regulatory actions

10. Policy Updates

We reserve the right to update or modify this Shipping Policy at any time.
Any changes will be published on this page and will take effect immediately upon posting.